mynzhome ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020.

From Property Owners:

• Personal details (name, contact information, ID verification)
• Property information (address, photos, descriptions, sale history)
• Financial information (bank details for settlement)
• Communication records
• Identity verification documents (for AML/CFT compliance)

From Prospective Purchasers and Site Visitors:

• Contact information (if provided)
• Property search preferences
• Communication records
• Expression of interest submissions
• Website usage data (see Cookies Policy)

From Staff Users:

• Employment and role information
• Access and activity logs
• Professional credentials

• Provide real estate agency services
• Facilitate property listings and sales
• Maintain the Owner Hub as your property information vault
• Comply with our legal obligations
• Communicate with you about your property or enquiries
• Improve our platform and services
• Generate market reports and property insights
• Verify identity and prevent fraud

We process your information based on:

• Contract performance (providing agreed services)
• Legal compliance (AML/CFT, Real Estate Agents Act requirements)
• Legitimate interests (improving services, preventing fraud)
• Your consent (where specifically requested)

We may share your information with:

• Licensed real estate agents within mynzhome
• Conveyancing lawyers and settlement agents
• Third-party service providers (hosting, payment processing)
• Government agencies (when legally required)
• Prospective purchasers (listing information only)

Information is stored securely on servers in Auckland, New Zealand

• We use industry-standard security measures
• Access is restricted to authorized staff based on role
• Regular security audits and updates are performed

We retain your information:

• For the duration of our service relationship
• As required by law
• Until you request deletion (subject to legal retention requirements)

Your Owner Hub data is retained as your property information vault unless you request deletion.

Under the Privacy Act 2020, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion (subject to legal retention requirements)
• Restrict processing in certain circumstances
• Lodge a complaint with the Privacy Commissioner

When entering into an agency agreement with a client, we are required to collect and verify identity information under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. This information must be retained for legal compliance purposes.

Our platform may contain links to third-party websites.

We're not responsible for their privacy practices.

Our services are not directed at persons under 18 years of age.

We don't knowingly collect information from children.

We may update this policy from time to time.

Material changes will be notified through the platform or by email.

For privacy queries or to exercise your rights:

• Email: privacy@mynzhome.com
• Phone: 0800 69 69 46
• Address: 41 Duke Street, Cambridge, 3434, New Zealand

Or contact the Privacy Commissioner: www.privacy.org.nz